User Experience vs Security: Harder to Access Doesn’t Mean More Secure

Multi-factor authentication, or MFA, is widely considered state-of-the-art for highly secure access management. With MFA, users identify themselves using something they know (a password), a possession or something they have (a token, or today, most commonly a cell phone), and inherence, which incorporates something about them (typically, biometrics of some kind).

The downside for this type of multi-factor authentication is the resulting user friction, which annoys users with complexity, particularly for less technologically savvy users.

Do you know what happens when your security measures are viewed as annoying and complicated to comply with? Even in the face of dire consequences?

No one uses them.

Those fancy measures get bypassed, defeating the effort and the intended purpose.

To make typical MFA efforts work requires a large-scale effort to educate your entire organization on why the complicated process is necessary, in addition to implementing the varying rules and permissions around them. You do not need MFA to protect everyone and everything, after all, just the sensitive or most valuable data in your business.

Which puts you right back at square one in terms of risk.

Make Security the Easy Thing to Do

There’s a word for how to get your users to actually embrace a more secure process.

It’s convenience.

Convenience is a turnkey solution that simplifies logging in. Convenience provides faster access than using passwords, as well as being more secure. One could argue that the only way to ensure mass adoption of improved security measures is by making it convenient.

When you integrate biometrics into your MFA implementation, your end users experience the easiest access possible, while the “bad guys” have the hardest. Hacking biometrics (particularly those with anti-spoofing technology as sophisticated as ours) is several orders of magnitude harder than “brute-forcing” passwords. You get a frictionless log-in experience for the people you want using your system, and system nearly impossible to crack for those you want to keep out.

By implementing MFA with our biometrics, you come out ahead all around. It will be easier to deploy. It will be more secure. Lastly, because it’s harder to crack, ‘bad guys’ will apply their energy looking for weaker systems to compromise. Security AND market differentiation, all in one!

Our approach eliminates the unnecessary friction users will encounter in a typical MFA implementation.

If you’d like to see our turnkey solution in action, you can request a demo here.


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